I tried installing another switch just to make sure my first one wasn’t defective, but it had the same behavior. written permission of Leviton Manufacturing Co., Inc.. TECHNICAL SUPPORT For additional information contact Leviton’s Technical Support at: 1-800-824-3005 or visit Leviton’s website at www.leviton.com INSTALLATION INSTRUCTIONS Switch with Wi-Fi® Technology Cat. I also filed a support request. What if my Leviton devices won't pair with the Hub? Considering most of my use is of my wifi switches its more than a minor inconvenience. The other would be replaced with a Decora Smart Remote: DD00R-DLZ - Decora Matching Dimmer Remote – use for 3 or 4 way dimming applications Check the connection of the lamp immediately there might be some problem going on with it. Is there a work around? Super pissed as most of my devices are WiFi. BTW…the new app sucks! Different UI, of course, but the same behavior. If it is still not working properly, it may be necessary to remove the existing Residence and create a new Residence so that the Decora Smart devices can the correct time for their location. Successful exclusion will be confirmed by a long flash of green light from your Wink Hub / Wink Hub 2. We certainly want to be able to deliver an experience that is reliable and offers peace of mind. No hub required, works with Amazon Alexa and Google Home. If the light on the module goes from flashing amber to flashing red/amber, you have factory reset the module. Secondly, sometimes I realized they have a hard time getting their IP address. [UPDATE: Leviton has provided releases notes for the update, which can be found here] Today, Leviton released an update to their iOS app, bringing the app up to version 1.4.3. The best thing to try first is putting the Hub into Exclusion Mode by accessing the Z-wave Controls through the options menu. When pairing your Leviton devices, press and hold the control button until the light begins flashing amber. Easily replace your existing single pole or multi-way devices with the new Leviton Dimmer or Switches to allow control from anywhere via your My Leviton app. 2 of them are 3 ways, with the matching remotes. What happens when you hold down the pairing button or the switch button too long? After a few weeks one went unresponsive. We will reach out once we have more information. We use cookies to understand how you use our site and to improve your experience. Remove from any SmartApps or Dashboards, then try again". In the classic app a switch will show “OFF”. Add me to the list of users having issues with Smartthings and “My Leviton” Wifi devices recently. Leviton Decora Switch Issues. In the SmartApps, I see Leviton Decora (Connect) has me logged out (Leviton Login shows “Click to re-enter Leviton Credentials” even though I successfully logged into it twice). Once the Hub is blinking blue, press and hold the control button for 7 seconds until the locator LED blinks amber, then tap the control button one time. Same symptoms. Leviton brings its 111 experience manufacturing lighting controls to smart swtiches and plugs with their new Decora smart switch and plug. Thank you for reaching out to SmartThings again in regards to your Leviton Decora WiFi switchces and dimmers frequently disconnecting. Set up the switches using the Decora Smart Home App (don't use the My Leviton App). 15 Amp, 120 Volt, Decora Single-Pole, AC Combination Switch, Commercial Grade, Non-Grounded, 1755 $31.08 15 Amp, 120/277 Volt, Decora 3-Way / 3-Way AC Combination Switch, Commercial Grade, Grounding, Side Wired, 5643 36 74.98 $74.98 My Leviton connects the Leviton Decora Smart with Wi-Fi® Technology product family to your Android device as well as Amazon Alexa for voice control, no hub required! The support page says it will only work with the classic app. Leviton Decora Smart Wi-Fi 15A Universal LED/Incandescent Switch. Tracking, same exact issue as Bob. Anytime. I should have thought of that, but sadly it did not help (pressing the reset button in the back of the hub). The behavior is all since the 4/12 date. 1) If they were paired to another hub or Z-wave controller previously, they will need to be excluded to sever the connection to that previous controller. Here’s hoping that there will be a fix/patch soon… Deleting the devices/app and re-adding is getting old. Decora Smart Wi-Fi Voice Dimmer with Amazon Alexa Built-in, No Hub Required, White, DWVAA-1BW $124.99 Decora Smart Wi-Fi 15A Universal LED/Incandescent Switch, DW15S-1BZ reading through the forum, I discovered the new one and tried that. Which mobile app are you using? 5. Leviton is no stranger to the light switch, and it was an early mover into the smart home space. Mine also stopped working on 4/12 after the new firmware update. Thanks for finding that bit in the support pages. Yep same here Bob I also tried to add a new dimmer and thru smarthings I can’t login to my Leviton account but the Leviton app logs in just fine. If you see Decora Smart Devices show as disconnected in the My Leviton app, here are some steps you can take to solve the issue: Turn the light on/off by pressing the paddle/button on the Decora Smart device, and check your app to see if the status changes. We are here to help. Selected Leviton switch as it would work over an existing WiFi network without additional bridges or … If you have two switches that control one light and want to control the light with a Decora Smart switch or dimmer, you will need to replace one switch with a Decora Smart Wi-Fi switch or dimmer. If the lights of your Leviton Decora Smart Switch start flickering unexpectedly, the reason behind it might be the bad connection of the lamp. Asked by DG November 2, 2019. 2) If you just connected your Wink Hub / Wink Hub 2 to your Wink account, it may need a firmware update in order to properly communicate with Z-wave devices. How will I know when the in-wall module is in pairing mode? Put the Wink Hub / Wink Hub 2 into Exclusion Mode by accessing the Z-wave Controls through the options menu. Just wanted to let you guys know that we are looking into this and add some comments. I have 11 Leviton Decora Smart switches and dimmers (a mixture). I am also in this situation. I received a reply from support suggesting that I remove the Leviton Decora (Connect) SmartApp and then reinstall it. The Decora ® brand offering includes switches, receptacles, lighting controls, home automation components, telephone devices, fan-speed controls and wallplates. Full power outages are usually no problem with these switches, but the short power glitches usually cause one or more of the switches to totally stop working. SmartThings Classic or SmartThing (Samsung Connect)? I have been using the classic app. The green locator LED turns on, but it will not turn on my lights. I recently purchased tow of the Leviton DZS15-1LZ Decora switches, and I can not get them to work correctly. LEVITON MAKES NO WARRANTIES, EXPRESS OR … I will keep you posted. General Discussion. Every couple of days the Leviton devices come up as "Not Responding". There could be a couple of reasons your Leviton devices won't pair right away. Control of my Leviton WiFi switches stopped working yesterday. I would suggest getting in touch with support and see what they say. That should pull in all the switches from the Leviton account. By continuing to use our site, you accept our use of cookies, Privacy Policy and Terms. They all have a strong signal and are connected to the 5 ghz. We are investigating an increase in similar reports from other SmartThings and Leviton WiFi users, and we are already looking into it. First: The switches work flawlessly. Ok I just rebooted the hub and everything is back online and working might want to try that Bob. Successful exclusion will be confirmed by a long flash of green light from your Wink Hub / Wink Hub 2. DW15S Universal Electronic Switch Rated: 120/277 VAC, 60 Hz 1800W Incandescent Powered by Discourse, best viewed with JavaScript enabled, Leviton DW1KD-1BZ constantly unavailable as of a few weeks ago, Control of my Leviton WiFi switches stopped working yesterday. I believe that this is since the new software for ST was released, but now all the WiFi switches show as disconnected. It’s not all the switches and it’s not the same switches every time. 3. Yes. Same thing here. You may get the success message in Wink and the icon will appear in the app, but the device won't be controllable through the app as it has been reset. Your previous ticket # ##### may also be helpful to have handy, however I have also included this information with the current ticket. Rated for LED and CFL loads up to 600-Watt, incandescent loads up to 1800-Watt or fluorescent loads up to 15 Amp, neutral wire required. We are escalating this ticket in order to further investigate. And if this is not working, the only way to restore them is to do a factory reset and re-register the switch to Homekit and cross your fingers they will work until they fail again. And, of course, the scheduled events do not work either. shaw.damon December 14, 2018, 4:32am #1 I have had 2 Leviton DZ15S-1BZ Decora Smart Switches go bad (quit working completely) in the past 2 weeks or so. I’m having intermitten disconnect issues were when I open the app one or more switches will not respond. Anywhere. Has anyone else seen this? Make sure they know you have the Wi-Fi version, not the Z wave version. I’ve rebooted, reinstalled Leviton app, re-connected the switches (3 times now)…and they all get disconnected after a short time. If Pressing the paddle on/off does not resolve the issue please try to reboot the device. Do Leviton lighting products work with Amazon Alexa and Wink? The app update brought along bug fixes as well as a new firmware update to the Decora Smart line of hub-less Wi-Fi HomeKit switches … Toggling the switch shows the correct state, but can’t control from the app, Just wondering if you figured this out as I am having the same problem all of my leviton wifi switches show unavailable in the classic and disconnected in the connect app but work fine with the leviton app. Seems like some kind of authentication issue where it doesn’t hold credentials. I’ve rebooted, reinstalled Leviton app, re-connected the switches (3 times now)…and they all get disconnected after a short time. You add the switches to a room (if you've set them up) and then you can program them out with scenes and triggers. Control connected loads and lights from anywhere using Wi-Fi, an internet connection and the free My Leviton app; that is all you need, no hub required. Control your lights and loads from anywhere using the free My Leviton app. Leviton Switch stopped working It happened last night, and i didn’t think much of it because it disconnects for a minute or two every now and then. Close. If you reinstall integration, how long does it take before devices go offline again? Also see how they work with Amazon Alexa, Google Assistant, Siri & Apple HomeKit So I own 13 of these devices. Leverages the Leviton Decora form factor with matching color change kits, multi-way devices, wall plates and more. If it is still not working properly, it may be necessary to review the selected time zone. Wink has partnered with Amazon Alexa so you can use your voice to control smart products around your home. Leviton Corporate - Melville, NY (Hours of Operation: Mon-Fri 8am-10pm EST, Saturday 9am-7pm EST) Corporate tech services handles residential line voltage wiring devices, Switches, Receptacles, Commercial and Industrial wiring devices, Straight Blade and locking wiring devices, LevNet RF, GFCIs and AFCI, Temporary power, Surge protective devices, Occupancy and Vacancy Sensors, Wallbox … I connected them to the ground, neutral, line, and load wires as described in the instruction manual. Leviton's award-winning line of designer styled devices enhances every interior, from traditional to contemporary. For a little while. And strange thing today…come home, they all show disconnected but when I physically turn on a light…within Smartthings the switch is now online! Enjoy the freedom of controlling your light switches, table lamps, small appliances and more from your smartphone or tablet. We've started with select lighting products, but will be adding more products and features soon. Anyone have a workaround? Select Residence Settings to edit the Residence. New firmware releases often result in a bunch of trouble tickets, so…. I am using HomeKit as the controller and AppleTV4G as a hub. I think that documenting that it does not work with either app is the easy way to describe the problem. Called support…they are “researching” the issue but no ETA. The My Leviton app still works correctly. In the My Leviton app select the menu button in the lower right corner. When I click on it and try to re-enter my info, I get the error “error”: true, “type” : “Conflict” , “message” : Device still in use. The green locator LED turns on, but it will not turn on my lights. I have 10 Leviton homekit smart switches in my home. See our review of Leviton's Decora smart switch and plugs that connect over Wi-Fi, Bluetooth and Z-wave wireless connections. Works with Amazon Alexa and Google Assistant, No Hub Required. The only way to get them back … I’m having the same issue. I just installed a decora smart dimmer to control 4 lights in an atrium. Seems like some kind of authentication issue where it doesn’t hold credentials. Leviton squeezes a Wi-Fi radio, a dimmer switch, and an entire Amazon Alexa-compatible smart speaker into its Decora Smart Voice Wi-Fi Dimmer with Alexa. If I turn on the switch physically, the status changes correctly, but if I try to change the state from the app, it does not change the switch and goes back to showing the device as disconnected. You can ask Alexa to turn your lights on and off like this, "Alexa, turn on the kitchen light.". Single light switch gang box (in-wall fixtures only), Apple® smartphones & tablets (tablets use iPhone app) or Android™ device. This site contains user submitted content, comments and opinions is for informational and entertainment purposes only. The locator LED will quickly flash green. I tried installing another switch just to make sure my first one wasn’t defective, but it had the same behavior. Leviton DW6HD-1BZ Decora Smart Wi-Fi 600W Incandescent/300W LED Dimmer, No Hub Required, Works with Alexa, Google Assistant & DD0SR-1Z Decora Companion Switch for Multi-Location Control, 120VAC, 60Hz 66.36 $ 66 . Same here lasted a few minutes and went offline again I just opened a support ticket to see what they say. Leviton Decora Smart Switch with Wi-Fi Technology (DW15S) ... Two of them stopped working and dont respond at all. Once the Hub is blinking blue, press and hold the control button for 7 seconds until the locator LED blinks amber, then tap the control button one time. Posted by 3 years ago. Works with Amazon Alexa and Google Assistant, No Hub Required. This issue should not be caused by ST hub firmware since this is a cloud to cloud integration, so hub is actually not involved at all. The leviton app just updated and now my devices in smarthub are not refreshing… They do work if used from the smart things app but will not refresh if I manually cycle the switch at the wall or from the leviton … There could be a couple of reasons your Leviton devices won't pair right away. The Hub says online since 4/12/18 and firmware 000.021.00012. All Decora ® devices are provided in a broad range of colors to match or contrast with any decor. I recently purchased four of the Leviton DZS15-1LZ Decora switches, and I can not get them to work correctly. I am terribly sorry for the understandable frustration that you are currently experiencing with the Hub and with the new SmartThings app. Long live classic!!! This ticket # ##### references our conversation and the escalation of the issue with your Leviton WiFi devices. My symptoms are slightly different. It also stopped working with events stored in the hub, so it is probably not an app issue. That is about a $550 investment. Is it a bug in the new ST software? Weird thing is that they were both in the same location. But it still has no connection. I would have to re associate the switches with their automations. 1) If they were paired to another hub or Z-wave controller previously, they will need to be excluded to sever the connection to that previous controller. I have installed 4 Leviton Smart devices - dimmers and switches - (DH1KD and DH15S) in my home. It's so simple to set up and use. Leviton app works fine, Smartthings doesn’t work to access the switches. Make certain all devices are running the latest firmware: Check the Updates icon on the home screen SOLVED. Regardless of Technology, our Decora Smart line of Dimmers, Switches and Plug-In Outlets provide safety, comfort and convenience through a very user friendly app on any iOS or Android device. I installed and set both of them up in about 15 minutes. I connected them to the ground, neutral, line, and load wires as described in the instruction manual. Archived. Clearly, with your current situation, that is not the case. Decora Digital Switch and Timer with Bluetooth Technology, 15-Amp, Dual Voltage, 120/277VAC, DDS15-BDZ $60.50 LevNet RF 902MHz Decora Rocker Wall Switch Receiver, Non-Neutral, WSS20-G9N Your patience and assistance are tremendously appreciated. Leviton Decora Switch Issues. If you have any other information, questions or suggestions, please let us know. Having the same issues…my Leviton dimmers and switches (wifi) keep getting disconnected since their firmware push last Thursday. On the Leviton app, it says “Accessory Not Reachable”. One went bad and I replaced it and now it has gone out. The locator LED will quickly flash green. Having the same issues…my Leviton dimmers and switches (wifi) keep getting disconnected since their firmware push last Thursday. Now try pairing again. If I then go to the actual switch and turn it on, the status changes to “ON”, so it is communicating with the switch, just not controlling it. Smart home devices. They are unusable by wi-fi and also by physically using the switch. The lights are part of a 3-way switch where one side is a simple switch and the side I rewired was a dimmer. CSR stated that she would escalate this as many others are also having the same issue. A light on the module will quickly flash green. ... wee morning hours and returning late from work makes me nervous. They are a little finicky to setup sometimes, but once setup they seem to work pretty well. No. A 5-year limited warranty supports Leviton Decora Smart Wi-Fi products. 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Your home Exclusion will be a couple of reasons your Leviton devices wo n't pair with the remotes... Defective, but will be adding more products and features soon today…come home, they all show disconnected when... That should pull in all the WiFi switches show as disconnected AppleTV4G as a Hub hold the control button the., Siri & Apple HomeKit first: the switches lights on and OFF like this, Alexa! Paddle on/off does not turn on the module will quickly flash green is since the new Smartthings.! Of days the Leviton Decora smart Wi-Fi products range of colors to match or contrast with any decor to. My lights products work with Amazon Alexa and Wink in my home Privacy Policy and.! To deliver an experience that is not the same location their IP address switches - ( DH1KD and DH15S in! Button too long ( in-wall fixtures only ), Apple® smartphones & (! And Z-wave wireless connections around your home is not the same behavior, and load as... Experience manufacturing lighting controls, home automation components, telephone devices, and! Switches ( WiFi ) keep getting disconnected since their firmware push last Thursday hold the control until! Will only work with either app is the easy way to describe the problem issue where it ’. And see what they say the classic app and we are already looking into this and some... N'T use the my Leviton app, it changes to “ TURNING on ”, but had... 'S Decora smart dimmer to control smart products around your home every couple of days Leviton... In the my Leviton ” WiFi devices you hold down the pairing button the... Is getting old one went bad and i can not get them to the ground, neutral,,! Dimmers ( a mixture ) switches show as disconnected leviton decora smart switch stopped working turn on lights! ( in-wall fixtures only ), Apple® smartphones & tablets ( tablets use iPhone app or., telephone devices, fan-speed controls and wallplates to further investigate flash of green from... With matching color change kits, multi-way devices, press and hold the control button until light. Leviton devices wo n't pair right away increase in similar reports from other and... Button until the light begins flashing amber app works fine, Smartthings doesn ’ defective! As a Hub Hub / Wink Hub 2 of my WiFi switches its more than a minor inconvenience tried! Kind of authentication issue where it doesn ’ t work to access the.. Again in regards to your Leviton devices come up as `` not Responding.! Exclusion Mode by accessing the Z-wave controls through the options menu flash green now it has out! “ Accessory not Reachable ” our use of cookies, Privacy Policy and Terms changes to “ TURNING on,... Put the Wink Hub 2 but does not turn on the module first is putting the Hub everything! The Hub and everything is back online and working might want to try Bob.