Programs are available as public sessions and customized onsite training. Whether you work in private, public, or not-for-profit organizations you will take away up to date information needed to succeed in your workplace. Certified Customer Service Professional The National Professional Certification in Customer Service signifies that the person who earns it has demonstrated knowledge and skills noted as important to successful employment in best-practice, high-performance companies in the sales and service industries. This certified course will cover everything from the most appropriate behavior and communication with customers, to tools and techniques used to analyze the level of service and improve it … Members must participate in Continuing Professional Development activities that will contribute to their skills, performance, and knowledge. Over a great play to get your certification and know you will know what your doing when your done.”. The Customer Service Coach qualification: If you are looking for customer service certification, you have come to the right place. Certified Customer Service Professional. The ICSA is the only non-profit professional organization dedicated to promoting the professional development of customer service providers. Maintains security by following procedures; monitoring logbook; issuing visitor badges. CERTIFIED CUSTOMER SERVICE PROFESSIONAL. 9:30 am to 4:30 pm EST. (416) 724-5339 The certified customer service professional training adopts a unique approach, as it includes the performance management dimension. This certification is a comprehensive framework that covers all aspects of customer service which include: an effort to know the customer, communication, service attitude, dealing with challenges, building customer loyalty, keys to developing good customer service and many more. Local Business What is the role of service courses in business development? We are taking all the right precautions to ensure our MedCerts Student Enrollment Consultants, Advisors (and the whole MedCerts team) stay safe. CSPN members may use the number to identify the activity in their CPD log. The Certified Customer Service Professional training course will enable participants to effectively manage customer handling with globally recommended techniques and practices. (1-877) 727-9217 Toll Free Using coaching techniques and skills, the Customer Service Coach qualification requires you to improve your organisation’s service delivery through those you coach. The objective of CSPN’s certification process is to ensure that those Customer Service professionals who complete the accredited courses have the knowledge and skills to competently perform their function in the organization. When all requirements are met, names will be added to the CSPN Register. Upon completion of the activity, participants are provided with this number. Certified Customer Service Professional . They are the leader in recognition of both individuals and organizations that provide superior customer experiences. Looking for abbreviations of CCSP? Satisfactory customer communication not only plays a key role in customer retention but also contributes in increased sales. Certified Customer Service Professional. All rights reserved. Your time is precious as are your personal or professional discretionary dollars. I like the fact I'm not set with a specific time and day to do my course work. This six-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service leadership- everything from customer service, sales, coaching, leading and more. The hours can be earned through CSPN approved continuing education programs and/or CSPN approved conferences and events. The course validates the skills needed by every Customer Service Professional, while introducing the Performance Management variable in the equation. Rapid expansion of service industry has resulted in a huge demand for trained professionals who can tend to customers’ queries, and communicate well with them. Held in Dubai - First Class Hotel - from Sep. 29 – Oct. 03 ,2019. Follow us on Linkedin or subscribe to our mailing list. The Certified Client Service Specialist (CCSS) © and Certified Client Service Professional (CCSP) ©program equips participants with the tools, techniques, and effective customer service skills required in today’s demanding work environment. This table is for reference only. Upon completion of the program, you will be able to build a solid foundation for your career and gain an industry-specific credential that is recognized by major organizations. GET CERTIFIED: Do you know that you can secure a promising bright future if you have a professional qualification in Customer Service? It is each member’s responsibility to track their own professional development activities. Continuing Professional Development (CPD) is an essential component of maintaining your designation. "Certified Customer Service Manager course is one of the most beneficial programs I have taken in my individual development life. MedCerts is Still Open for Enrollments & Student Support. Talk to an expert Enquire Now Certified Customer Service Professional. Go to CCSS Program Description   Go to CCSP Program Description. Certified Customer Service Professional (UK Certification) Delighted customers return and send others; dissatisfied customers do not! CSPN programs are certified and accredited by CCPC Global to ensure quality, content, and engaging delivery. CCPC is your Mark of Excellence. It covers everything related to customer service and provide a holistic improvement plan for the entire organization. When all requirements are met names will be added to the CSPN Register. As can be expected of this course, the subjects covered tackle most of what is required by anyone interacting directly with internal or external customers. You are required to obtain 15 hours of professional development activities every three-years. (1-877) 727-9218 Fax, CCPC Head Office Ext. The Customer Service and Sales curriculum is designed to help entry-level sales and service associates learn skills related to frontline work in retail (or any industry that values customer service and sales skills). At this time, we anticipate NO INTERRUPTIONS in the ability to enroll new students, as well as the support or service of our existing. Customer service supervisors, managers, and anyone who would like to learn more and join the Contact Centre/ Customer Service Industry. Definition and profile of the customer service professional: Desired attitude and mindset; Excellent customer interaction skills; Business acumen; Cultural sensitivity; Stress management. Your commitment to continuous learning will ensure you are always at the forefront of knowledge in your career. “I loved taking my courses with Medcerts. COURSE : CERTIFIED CUSTOMER SERVICE PROFESSIONAL; Course Overview: This course is essential for any professional who deals with customers. Experienced customer service representatives; Call coordinators and service dispatchers; On-Site Customer Service Training Classes. The Certified Client Service Specialist (CCSS) © and Certified Client Service Professional (CCSP) © program equips participants with the tools, techniques, and effective customer service skills required in today’s demanding work environment. Customer Service in … By completing 15 hours through a combination of these various activities, certified members reinforce their existing skills and build new skills, while being exposed to up-to-date information relevant to the customer service profession. You are required to obtain 25 hours of professional development activities every three-years. CCXP Exam Study Guide - Certified Customer Experience Professional Flashcards {{cp.topicAssetIdToProgress[547243].percentComplete}}% complete Course Progress Best Score It is Certified Customer Service Professional. CERTIFIED CUSTOMER SERVICE PROFESSIONAL. Monday to Friday This three-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service–customer service and sales. Let us help you wade through some of the questions that arise as you debate the worth of gaining a certification as a Certified Customer Service Professional. Elevate your status and become a Certified Customer Experience Professional. Actual prices, durations and features may vary. Whether you work in private, public, or not-for-profit organizations you will take away up to date information needed to succeed in your workplace. This certified customer service professional training course focuses on the entities, essentials, enablers and evaluation tools involved in a performance of customer service. 32 Emms Drive Customer service representatives, supervisors, team leaders, and anyone who would like to learn more and join the Contact Centre / Customer Service industry. Pricing is based on full-cost tuition for a Medical Assistant or similar program before financial aid. Our Customer Service Coach qualification recognises the valuable and skilled work that professional qualifications coaches perform. They are the leader in recognition of both individuals and organizations that provide superior customer experiences. Directs visitors by maintaining employee and department directories; giving instructions. Aptech Certified Customer Service Professional. Toronto, Ontario M1P 1R9 Canada, Western Canada Office Ext. The CCPC Accreditation program was established as a quality assurance measure for education providers and those being educated in that given discipline. Customer Service Certification – Certified Customer Experience Professional (C.C.E.P.) Schedule an appointment with an Education Consultant. MedCerts programs are one of the fastest and most affordable ways to receive a quality education that leads not only to a credential, but also a career. 3 likes. Customer Service and Sales is a classroom-based, instructor-led program that typically takes 40-60 hours to complete, depending on group size. Customer Service. Activity: Solve different practical exercises. Thank you for being part of the MedCerts community! Language: English Date: Sep 24,2019 -This training is already in progress. If you are interested in applying for any of our certifications, simply CLICK HERE and follow steps. Visit CSPN at www.mycspn.com  or call 905-477-5544. Approved programs (e.g., seminars, workshops, or conferences) display the CSPN CPD seal. Introduction. Your organization can benefit from CSPN Certification in many ways: Join the many organizations who have completed CSPN Certification to raise awareness of and provide exceptional service to their customers. Subscribe! You must keep a record of your hours and submit your hours to CSPN headquarters. 20 Bergen Road CSPN designation process has four components: The accredited programs may be achieved in any sequence. Their engaging delivery style, personal anecdotes and personal approach to training is unparalleled to any other. MPC certified courses by Meirc Training and Consulting are designed for those willing to challenge themselves and go the extra distance. Truly, every module I have completed, I have a list of improvement plans that I want to implement. Anita is the founder of the award-winning Customer Experience Professionals Association(CXPA) Melbourne Network where she strives to uplift the skill of CX professionals. This course leads to a certification as a Certified Customer Experience Professional giving you all the tools you need. Administrative Customer Support Specialist, Medical Front Office Assistant and Administration Specialist, Pharmacy Technician Professional (ASHP/ACPE), Machining - Measurement, Materials, and Safety, CCMA Certified Clinical Medical Assistant, CBCS Certified Billing and Coding Specialist, Online Professional Development Certifications, CAPM Certified Associate in Project Management, NIMS Machining - Measurement, Materials, & Safety, CCSP Certified Customer Service Professional, Personal Advisors - text/call/email access, Exam-tailor + soft-skill training to build well-rounded careers, Exam-based + prerequisites and electives to meet credit hour requirements, 3D animations, immersive environments, interactive activities, game-based learning, Varies - typically videos & presentations. To even consider obtaining ( another ) certification can be earned through CSPN continuing. 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