Give buyers another reason to love your listings by offering returns. Start your return. Buyers sometimes change their minds, or life gets in the way (illness, accident, or even death). Mark as New; Bookmark ; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content ‎03-06-2020 3:02 PM. In all but name eBay has become sale or return. EBay said the buyer has been sent a returns label which was paid for, but item has not been returned yet. Stop wiggling, send refund. ... "No returns" only applies to change of mind returns . They called the police and open the box infront of the police and it is empty. We've outlined your Give support, share information, and connect with fellow members. I sold a new sealed item on ebay recently. The cost of return shipping is the seller's responsibility. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Of course eBay is going to side with the buyer, Your no refund policy is basically for returning an item for buyer's remorse, for an item that was received as described but the buyer no longer wants it. EBay just wants to keep buyers happy. If we can't determine that the item matches the listing description, if the seller has already offered a return, or the seller's stated return window and policy applies, we may ask the buyer to return the item to the seller. All buyer can return items that are not as described, you cannot make up your own rules, eBay buyers refunds are covered by guarantee . Share best practices, tips, and insights. eBay Holds Seller Funds when Buyer Requests Return: by: eXtinctBay : Thu Mar 23 12:08:43 2017: There is no such thing as ''no returns'' on eBay. Meet other eBay community members who share your passions. Had a conversation a few days ago with customer service. Options. Not in a hurry to receive item back but some communication would be nice! I want to politely decline the return, but wonder what the repercussions are likely to be. The item in question is a fake Fjallraven Kanken Backpack (forest green with bright saturated red strap). You should do absolutely nothing at this stage. You no returns does NOT apply if the item is not as described. How It Works. The seller has 8 days from the request to respond to the buyer with a solution. Take the return. AND you'll end up with a defect on your account for the opened case. One rule of thumb I uesd to use is research the item you're selling, in addition to good pictures 'accurately discribe the item. You can return it even if the seller's returns policy says they don't accept returns. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. I've been selling dresses on there for years now through BST groups in the same way I sell on eBay but the only fees I have to pay are PayPal fees. When you try to make a fast sell and omit pertinent information or misuse the sold as is to justify a quick sell you will run into problems. They contacted eBay and eBay sided with the buyer. However, my return policy is NO RETURNS unless the unit is faulty or broken for some reason. And you may have earned a defect against your account, as well. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. A piece had broken during shipping, but I offerend to discount the price for that, even though it didn't change the way the machine performed. When you have selling issues, which is what this is, you should use Seller Central. If the seller does not create a shipping label, eBay will and then charge the seller later. If eBay requests the item to be returned to the seller, the shipping cost will be covered by the seller. Count yourself lucky if you at least get it … I absolutely wouldn't try and return an item that I've bought as non-returnable, whether it was sized wrong or not. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns . They will close it and you can't ever open another one. We require the seller to reimburse us for the amount. While eBay wants sellers to offer more generous returns policies, it’s also making returns more costly – sellers can no longer charge restocking fees, and if they see an uptick in certain types of returns (SNADs), they could be charged a penalty fee equal to 4% of the selling price of their items (we discussed the new fee in last month’s editorial, and you can learn more on this eBay page). I'm just trying to learn how pp can help scam artists. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The seller pays for any customs charges on the returned item. EBay said the buyer has been sent a returns label which was paid for, but item has not been returned yet. Have you checked the tracking to see what progress the return has made? We add the cost of an eBay-generated label to the seller's monthly eBay invoice. That is not true. I have a buyer who was going to return an item because it doesn't fit. In these situations, we refund the buyer and may seek reimbursement from the seller, for example if: The seller chooses not to accept a return request or provide a return shipping label. 22/12/19 buyer requested a return as item "not as described". Once you start a return, the seller has 3 … With Managed Returns and eBay's Money Back Guarantee it has opened a big loop hole within the policy to allow for buyers to fraudulently open return requests without paying for return … Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. That's why I'm jumping ship from eBay the second I find any site even remotely better. No-one says it's fair, it's just the reality of selling on eBay today. Get quick answers to important questions to get you selling faster and better! The seller has two days to inspect the returned item and issue a refund to the buyer. As the buyer can wait well over the eight days before escalating, fourteen days from eBay's decision might make more sense. There are rules and regulations in place to protect both the buyer and seller. When the buyer arranges shipping or picks up the item, we may not refund the cost of original shipping or pickup. I haven't received the item back yet, but eBay has tried to take the funds out of my PayPal account, so there is a negative balance. Formal wear is also returned often after events like homecoming, prom, weddings, or college formals. 22/12/19 buyer requested a return as item "not as described". Buyer wants refund on a "No returns accepted" item, not sure what to do. They despise anyone who dares do work for their company that doesn't include sitting in a cushy office passively making money off the hard work of people listing items and doing all the footwork. Indicate which item you’d like to return. It doesn't take too many defects for eBay to penalize you further in the future, so pay close attention to the details in the future, okay? That's why you lost that case. When the buyer says it was damaged in shipping eBay says you should address the buyers concern and offer a solution. You should read the Money Bsck Guarantee carefully. Perhaps the most likely thing is that the buyer has been away for the holidays, and intends to return the item in the next few days. Always say you want to comply with whatever eBay thinks are your obligations under the MBG, and you should be all right. Item arrived not as described. If the returned item is used, damaged, or missing any parts, or is damaged during return delivery because it wasn't packaged correctly, some sellers might provide a partial refund to account for the loss in the item's value. Find out more about reimbursement. The seller has refused this and wants to return it. EBay said the buyer has been sent a returns label which was paid for, but item has not been returned yet. Thanks for your reply daggorx. Return the item as it was when you got it, and pack it well If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. Yeah, having a "No Returns" policy is actually a bit of a joke, as eBay will usually side with the buyer. Or you can just refund the FULL payment. The buyer must return the item in the same condition in which it was received. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Wrong address on ebay/paypal, item returned to sender, buyer wants refund before item received. Sounds like buyer isn't in a hurry for a refund either. I am not sure how they interpret the following, but it certainly sounds as if the buyer's right to a refnd is expiring somewhere about now:. A buyer can file a Money Back Guarantee claim for 30 days, whether or not a seller offers returns. If a buyer receives an item that doesn't match the listing description, the buyer needs to request a return from My eBay. Will buyer pay for return costs when shipping back to me? They issue a call tag and Fed Exp returned the watch,it weighs 1 lb. Most purchases on eBay are covered by eBay Money Back Guarantee. 1/12/19 buyer purchased item. Why have rules if they don't stand by them? You need do nothing unless/until tracking shows delivery or attempted delivery. This is Buyer Central, btw, for buyers with buying issues. The issue is, eBay gives me 4 options: Accept the return. You can check the listing by selecting the item in your Purchase history - opens in new window or tab. Maybe it's just not totally you. Scroll through your purchased items until you find the one that you want to return. Even though the item was as described and in perfect working order return was accepted. If you accept returns, you're obliged to accept them for any (change of mind) reason, as long as the buyer meets the conditions you've set out (eg time limits, condition requirements etc). The seller is required to accept the return at the same location specified in the listing. When a return shipping label is made available to the buyer and/or the buyer chooses to purchase a separate label, the buyer won't be refunded by eBay for the cost of the label. Learn More Need to make a return? The item no longer has a value (for instance, a ticket for a cancelled event). The buyer must ship the item back to the seller within 14 days from when the buyer submits the return request. Seeing that you have a No Returns policy, ebay may choose to refund the buyer (out of your pocket of course) AND let him keep the MacBook. EBay sux! Click More Actions beside it to make a drop-down menu appear, and then click Return This Item. 3. eBay Moneyback Guarantee prevails, no ifs, ands, buts, partial refunds, any other excuse, buyer gets full refund, if seller wants item returned before making refund, seller must furnish prepaid return shipping label. The rub is it was not described as having a broken piece. Copyright © 1995-2020 eBay Inc. All Rights Reserved. All my listings say that I accept returns, buyer pays return shipping. Explain why you want to return the item, provide evidence, and submit a return request. Options. When an item isn't returned to the seller. If the seller does not respond with a solution, the buyer can ask us to step in and help. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. 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