We can confirm we received no text messages or voicemails either! Trying again today and it is still the same. and claim we never got back to them. Their agent in business are to junior to help and the managers are always in meeting. Simple reply to any query takes over ten days sometimes. Barclays Insurance Services Company Limited. Forget it. Despite a history of 47 years as a Barclays customer. 3. Quick & easy comparison. I waited over 70 minutes on the telephone to speak to customer services. I got through to the helpline initially but got told they couldn’t help either as their system was down and to try again another time. They claim to have contacted us many times in relation to this one payment, however we have checked our emails and can confirm we have not received any email correspondence from Barclays. I have a personal Barclaycard predating our business accounts and, from day one, this seems to have confused your system as it muddles up my personal ID details with my son's ID details. Barclays is a multinational banking institution, but its U.S. subsidiary isn’t well known. We all know there is a pandemic on so companies like Barclays should be upping their online game ? Phoned to complain and resolution team would not accept complaint. Could this be a good bank for your savings needs? Appalling customer service, almost abusive at times. The app stated that I must contact barclays before trying to sign back in. I walked in and I was welcomed by a young Asian lady. Can you save $1000s more per month because of Barclays' super-high saving rates? We are a UK Based International VAT compliance Firm who help companies around with world with their VAT compliance. Can’t even freeze or cancel a bank card on the business app. I am treasurer of a charity. Read Forbes Advisor's review to know more Absolutely disappointed in your customer service. You must have a Barclays Business current account and have a mobile number to use this feature in the Barclays app. I tried to explain myself again but she said "I don't know what you mean!" I spoke to a lady on the phone a while ago, I think her name was Kayleigh about a problem and she was so understanding and helped me with the issue immediatelyI also went to your redditch branch previously and there was delays due to system issues. ASK ANY ACCOUNT AND THEY WILL CONFIRM THAT BARCLAYS ARE FLOUTING THE MOST FUNDAMENTAL ACCOUNTING RULES - and they are making a simple job of reconciliation into an impossible nightmare. I have been banking with Barclays for 25 years. All rights reserved - Privacy Policy, Winner of ‘Best Business Banking Provider’ in the British Bank Awards 2017. Winner of Best Use of Mobile at FStech 2019 and Best Mobile Banking Financial Innovation 2018. Told me it would take 7 to 15 days. What a costly and frustrating waste of time this has been for our small business. With no monthly or annual fees, getting a Tide business bank account is a great way to start off as a business owner who needs to keep additional costs as low as possible. This seems to preclude me using the online banking app. The demise of a once great high street bank is complete ! No interest in the customer whatsoever. Recently tried to deposit cash at my local branch atms over festive period. In response to an e-mail from Smart Money People requesting an update, I confirm that we are still with Barclays - BUT only because events have overtaken us and prevented us from switching. Horrendous service. All I wanted it was some help. Bank Accounts for Startups, Sole Traders, Small Businesses & SMEs. The manager approached me and gave me a £20 as a gesture of goodwill which I wasn’t expecting but was really nice incentive. Business banking? This Review, in which I have been ably assisted by Russell Collins, sets out a number of recommendations. Since then, I have tried 3 times on different occasions and given up after waiting for 40mins+ on hold. Unshaven and dirty! Every time I waited cca 30 mins and hang up. Opening the business account at Barclays was unexpectedly problem-free but my application for a personal account was declined and instead I was offered just a basic bank account. Staff are always very helpful and informative and I feel the bank is very trustworthy for my business. 0.61 % APY ... Barclays Bank Review 2021. I have done business with Barclays for almost45 years, I found myself in a situation where I had to report my concerns to Barclays bank and to have the matter investigated. My average wait time always seems to be over 30 minutes. Barclays claim they tried reaching us Many times in relation to this payment they ask you to bank online and then when it does not work you cannot speak to anybody in online banking. With Barclays? Barclays online savings accounts review for 2019. On Which?, Barclays scores 4/5 for its application process and how they communicate with customers, but just 2/5 … My son is sole Director and both of us have debit cards on the business account, but when I have to contact the Helpline, they sometimes reject my answers -e.g. Chairman, Business Practices Review Committee Barclays PLC 1 Churchill Place E14 5HP 4, Lombard Street London, EC3V 9HD 3 April 2013 I am pleased to present to you my Report on Barclays’ business practices. In fact, Barclays has won the Business Start-up Bank of the Year award three times. Barclays US online banking offers competitive APYs on both savings accounts & CDs, with no fees or minimum deposit. I am suing Barclays. Internet and mobile banking. Registered no. This despite being a so-called “premier” customer, despite assets of in excess of £700K. I opened a business bank account, but my clients cannot pay me, as as soon as they try, they get a message that the account is not associated with me. Barclays don't understand the fundamental requirements of bank account administration. They claim 24 hour hour access. Unless you can make some dramatic improvements, we shall be switching to another Bank as soon as I am well enough. Besides personal banking, Barclays also has accounts available to businesses, including start-ups. Barclays Bank UK PLC. if MY mother's maiden name is rejected, I now know to gve them my own maiden name (i.e. I applied for a business bank account in early July and it's now mid August. Shortly after my initial review in April, I was rushed to hospital for a very serious emergency operation, which took over three hours, but which was suuccessful and apparently saved my life. I am an existing Barclays personal customer. To cap it all, Barclays have already closed the local branch on Thursdays and rumour has it that, like Lloyds, Barclays will soon be closing their local branch. I gave them 1 star because there isn't a zero. Agents on the chat facility abruptly end the conversation, takes minimum 20 minutes to connect to an agent over the phone AND they decide to convert currencies without me authorizing? Better shoot yourself in your foot then deal with this rubbish bank! Both atms would not accept cash deposits despite me doing so many times previously. It was awkward, clearly she didn't want to communicate. Unshaven and dirty! The one single payment brought into question, they have never given us any valid reason as to why they are questioning this payment in the first place. There other saving products too! With business banking and aspects such as access to finance being so important to... Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. Upsetting horrible experience. It offers excellent APYs on savings and CDs and no fees or required account minimums. Awful. I had to use chat to speak to 2 agents since I was on hold for 20 mins or more via phone, the first of which assured me my application was successful and that I should receive details by 12th August. I was strongly considering becoming an apprentice there but I am very disappointed with the staff; it hasn't been the 1st time as I am a customer there too! The same thing has happened with date of birth, home address etc. Unacceptable customer service! For such a well known bank I would have expected high level customer service. The have been average but for the past 6 months they have used any excuse to give zero resolutions. We recently found a number of inbound client payments being withheld by Barclays. Has anyone else experience such diabolical behaviour from Barclays Business or Private Banking, where Barclays have laid claim to their money (fraudulently keeping it) without any reason or explanation?! Even PayPal wouldn't recognise the account. They need to be opened by an adult saving for the benefit of a child under 18 (for the instant saver) or under 16 (for the regular saver). This is the 3rd time this week. Barclays first froze the accounts of Daniel Bentley, 17, who runs a business hosting and developing websites, late last year. I have a transaction listing in front of me now which begins with a balance of £11,949.14 on 10/05/2019, the next entry is a withdrawal of £100 on 13/05/2019 and, miraculously, Barclays calculate a new running balance of £13,730.47!! With a Barclays business account, you receive: Dedicated business customer support. Barclays student accounts review Barclays offers a current account designed to help students with their studies. Barclays offers a range of business savings accounts with either instant access or fixed terms. No one is willing to take my complaint and sort out. © Smart Money People 2021. I have no idea why you seem obsessed with revamping your on line system - if it's not broken, why try to fix it?? We also make use of Barclays online banking and banking App and again we confirm that there was no effort made by Barclays to contact us there Either! The identification process is extremely cumbersome and when successfully logged in, it happens that you are thrown back again to the same screens, entering the same details again. Amazing customer service, with lovely staff. ZOe from fraud team was FANTASTIC, she has great listening skills, made me feel at ease about my account, very friendly, polite, professional and is quick problem solver. Barclays Again Disappoints Savers With A Rate Cut. I have been banking with Barclays for 25 years. I was on the for 3 hours waiting trying to reach them. HOURS waiting. Over the years I only have seen their customer service going from bad to worst. What we don’t like:- Learn more. If you’ve been using a personal account for trade and think your business qualifies for a Bounce Back Loan, you can call the New Customer Team on 0800 515 462 1 to discuss creating a business relationship. I waited around 30 mins until the issue was resolved as I needed to speak to some one at the bank desperately. How can I run a business when I can’t log into my business account? I am about to loose a major deal of 7 figures because I cannot access my money. 2. 973765. Absolutely awful. 1. We decided to move to Barclays because our local Lloyds branch had closed, but having applied in September 2018, it was months before our account was open - and it's been problems all the way! There was enough time for the bank of this size to adjust to exceptional circumstances, this is just really not acceptable. Furthermore, the balances are not only totally inconsistent, but the running balances often make no sense at all. The have been average but for the past 6 months they have used any excuse to give zero resolutions. - 8/25/2020 Online Savings slashed to 0.60%(Was 0.80%) New low for Barclays as Banks seem determined to chase away depositors because of their failure to lend money to business customers. Here are some of the other problems we are still experiencing: All rights reserved. I am an existing Barclays personal customer. Whilst many traditional business bank accounts will have a monthly fee as standard, Tide is a little different. No interest in the... Business banking? It would be easier to cross the Sahara in a shopping trolley. I am still unable to access the mobile banking ap as every time I try, it rejects my log in details. 2752982. We had a working overdraft of £3,000 with Lloyds, used on only two or three occasions for a very small amount and for just a few days, but Barclays refused to provide any overdraft facility at all and issued us with a Barclaycard instead - and the online system for that is even worse than the on line system for our current account! You'll never guess how much interest you can earn when you sign up for an online account. Things to consider. With innovative features such as accounting software integration and i… Had an apology before because of a rude member of staff. EVERY time. Not bad For a long story. This is needless to say causing a number of problems for our business and is of course a serious breach of trust from Barclays who are Fraudulently withholding our Payments! I totally agree with the other comments on here about useless customer service, ''help line'' representatives whose responses are incomprehensible, let alone useless and feedback which is totally ignored. I cannot use my card, but I'm allowed to draw cash out at a local branch with my id. Depending on whether you already bank or not with Barclays, you can open an account in-branch or via video banking. Business account. Barclays claim one of our clients who sent us a (a small one off payment of 800.00GBP) was being called into question. And remember, if you are a Barclays customer, you can write a short review here to help other potential customers. Unacceptable customer service! Bunch of parasites. I asked her about apprenticeship in Barclays. (Utter lies from Barclays) I gave up. If there was zero ⭐️ ranking, it would be the choice. If you wont chase it thy wont give a shit. Because of this one payment they are questioning. More specifically: Savings accounts. After 30+ yrs i will be moving all my finances over to Tesco bank which since joining 4 yrs ago i have found to be the total opposite of Barclays . Something I should be able to do on my app, but no! Barclays’ online reviews are a very mixed bag. the answer which my son would give). Rubbish bank Lewisham branch is the worst in the country as well. Wouldn’t have been a problem until Covid hit, took a massive pay cut, Barclays gave me the mandatory payment break at the end of which they wouldn’t accept a period of interest only payments to give me some breathing space, my only option was to sell - then they hit with an £8000 early repayment fee along with a further £1000 early settlement fee. By using Smart Money People, you agree to our privacy policy. It has checking accounts, a savings account, a money market account and CDs. We have been in business since 2012 and have a first... We decided to move to Barclays because our local Lloyds branch had closed, but having applied in September 2018, it was months before our account was open - and it's been problems all the way! Since Tide is app-based, you won’t have the option of going into a branch, but you will still be able to access everything through your smartphone, tablet or computer. Unbelievable - words can’t describe how bad the mortgage arm of Barclays Bank is.Renewed my mortgage deal online in March on a low early resettlement rate 5 year fixed interest deal, for some reason the online renewal failed and I had to call back an offshore call centre to renew, I asked for the same deal I’d selected online and they gave me something totally different. I will be changing my bank shortly. “Dont use barclays” Written on: 15/05/2016 by Bragglf82 (1 review written) I have had a business account for the past three years and all of a sudden they have my removed my business account tab on my online and mobile banking. Despite phone calls (each approx 1 hour wait), forms completed,numerous apologies, letter to CeO (passed on to an automatic respondent I think) more apologies and no action. We recently found a number of inbound client payments being withheld by Barclays. They have 24/7 service which now shuts at 5pm GMT and when you try them during the day you cannot access anybody as their phone typing directions are broken. For goodness sake don’t be loyal to Barclays..they will not reciprocate. Very concerned about how a Bank such as Barclays can act in such an illegal manner! The manager I had the appointment with looked and smelled like a bum! Smart Money People shows a higher average, with the majority of customers rating them 5-stars. Barclays claim they posted us 3 separate letters telling us to contact them. Barclays’ U.S. banking operation, which is only online, offers strong rates on savings accounts and CDs — but it doesn’t have a checking account. Barclays Bank Review: The Pros and Cons. Still 6 months later and no action from them on a blunder they are trying to solve. On February 14th they blocked my main business account with no notice. 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You receive barclays business account review Dedicated business customer support Barclays claim one of the Year award three times up after for! Definitely look into moving to some other bank who do care about your customers I. Small one off payment of 800.00GBP ) was being called into question excellent APYs on both savings accounts their... Rate Cut cash out at a local branch with my id my own name. It 's now mid August accounts will have a monthly fee as standard, Tide a.